What Is The Importance Of Business Etiquette?

Telephone is considered as a convenient communication tool by modern people. It is very important to use telephone language in daily work. It directly affects the reputation of a company. In daily life, people can roughly judge each other's personality and character by telephone.

Below is the importance of business phone etiquette carefully collected by YJBYS Xiaobian. Welcome to our reference, hoping to help you!

Bill Gates once said that the competition of the enterprise is the competition of the quality of the staff, and then to the enterprise is the competition of the corporate image.

Parenting embodies details and details show quality. The quality of a person is particularly important for the development of an enterprise.

In business communication, business people can't just see things and forget people.

Business people should pay more attention to the handling of interpersonal relationships, people-oriented, respect and care for others.

Be broad-minded toward others.

The core of human is the embodiment of etiquette.

The word "etiquette" originated from Greek, meaning glue, and etiquette is glue that sticks many people together.

In the west, the word "etiquette" begins with "Etiquette" in French, which means "pass on the court", that is, the courts of ancient France wrote the rules for entry to the court in order to ensure the order of the court.

Later, the word "etiquette" entered the English language, and more than one e - Etiquette, which also evolved into a "passport to human interaction".

1 basic overview of business etiquette

1.1 the connotation of business etiquette

The Chinese nation is known as "the state of ceremonies and ceremonies". It has a long history.

Confucius, the first etiquette expert in the history of China, held that etiquette is the foundation of a person's "self cultivation, family establishment and Zhi Guoping world".

Etiquette is the foundation for ordinary people to cultivate themselves and cultivate their families. It is the foundation for a leader to manage a country well and manage a company well.

Business etiquette is an important part of social etiquette. It is a way for business people to maintain their corporate image and respect their partners in business activities.

And general

Compared to etiquette, business etiquette has both its common and special aspects.

Compared with the general interpersonal etiquette, business etiquette is highly standardized and operable, and is closely related to the economic benefits of enterprises.

1.2 basic requirements for business etiquette

Business etiquette is a strong behavioral science. Modern society demands more and more business etiquette. More and more attention has been paid to the standardization of business etiquette.

Modern business etiquette regards "respect" as the basic concept.

Freshman, correct position.

For yourself, respect yourself and respect your career.

My colleagues respect their leadership.

If you are a business person, you can't get along well with your colleagues. Can you communicate well with your customers?

Second, adjust our mindset.

If we need to accept others, we should change our minds, persist in harmony but do not agree with each other, seek common ground while reserving differences, and at the same time, grasp active and effective methods.

1.3 the inherent characteristics of business etiquette

(1) from the scope of etiquette, business etiquette is prescriptive.

The range of business etiquette refers to all kinds of business activities that are engaged in commodity circulation. Business activities that do not participate in commodity circulation are not applicable to business etiquette.

(2) from the connotations of etiquette, business etiquette is of credit.

Engaging in business activities is bound to involve the interests of both sides. This requires that business activities must be based on honesty and trustworthiness and establish good credit relationships with others.

(3) from etiquette behavior, business etiquette is opportunistic.

Business activities are highly opportunistic and sometimes unnoticed. They may lose their opportunities. Sometimes in business activities, they are good at speaking and doing things, and the problems will be solved.

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(4) from the nature of etiquette, business etiquette is cultural.

Business activities are a kind of global economic activity with high cultural content. All countries and nations have formed their own unique culture, customs and habits.

This requires business personnel to constantly improve their cultural quality and know how to do in Rome, so as to make it easier to enhance understanding and enhance communication with each other so as to establish a good corporate image.

2 importance of business etiquette

2.1 the importance of business etiquette in enterprise activities

With the development of today's society, more and more industries are faced with increasingly fierce competition. Whether or not we can maintain a dominant position in the competition and develop and grow independently are many factors. Among them, a good brand image will undoubtedly play a very important role.

In a sense, the modern market competition is an image competition.

There are many factors to establish a good image, and every employee's etiquette and culture will play a very important role.

The most basic function of etiquette is to regulate all kinds of behaviors of employees.

For an enterprise, business etiquette is very important.

Before every employee enters the enterprise formally, enterprises should train their business etiquette.

In this way, when they communicate with customers, we can let customers feel our good corporate culture, so that customers can have more trust in our enterprises.

Good manners can also help us communicate with our customers better.

If you are talking with a client, your phone is not mute. It happened that your family called at this time. This will make your customers feel that you are very disrespectful to him, which will affect your cooperation.

2.2 the importance of business etiquette in hotel activities

During my summer vacation in freshman year, I practiced at Jinmao hotel in Funing, Yancheng. I used to know little about the hotel industry. I thought it would be very easy to work in hotels.

But since I came to that hotel the first day, my thoughts have changed, because here you must pay attention to your own way of communication, dressing style and even a movement, a look.

In today's society, there are more and more objects in hotels, and many foreign tourists often come to and from hotels.

Therefore, in order to improve the overall image of the hotel, the hotel should do a good job in training the hotel etiquette for the waiter.

Hotel etiquette mainly needs to pay attention to the following aspects.

First, hotel staff should have some communication etiquette.

In hotels, we often communicate with our clients.

This requires us to learn some communication skills.

For example, when a guest asks about your hotel's privacy, your answer should not only be a guest's satisfaction, but also maintain the privacy and image of the hotel.

Of course, in the process of serving the guests, as a waiter, we should keep smiling all the time, so that guests can feel a sense of home.

Second, the hotel staff should pay attention to their own appearance, which is the instrument etiquette in business etiquette.

The appearance of the hotel staff will affect the overall image of the enterprise, so the hotel staff must always pay attention to their own instruments and etiquette.

For example, the hotel staff can not make colorful makeup; everyone should wear the same hotel uniform; the length of the uniform skirt should be over the knee; the clothes must be clean and tidy.

Only when you pay attention to these instrument manners can you feel your respect for them.

Third, some details and etiquette that can not be ignored.

Serving as a hotel waiter.

We are exposed to various kinds of guests every day, rich and poor.

When we receive guests who are not very rich, we can not look at these guests with snobbish eyes.

After all, a hotel is a God for a hotel. We should take all our enthusiasm and sincerity to treat our guests.

We must pay attention to every detail so as to improve the satisfaction of our guests.

There is such a story. Once, a visitor came to the Jinmao hotel in Funing. He sat in an inconspicuous corner. The waiter Xiao Li used to serve him. After the towel was spread, the little Li began to order. The customer said, "no order, please give me a three fresh noodles." Xiao Li smiled and said to the guest, "the noodles in our hotel are delicious. Please wait a moment, the noodles will be ready soon."

Although the guests only ordered a bowl of noodles, the waiter didn't have snobbish smile. He smiled and poured water for the guests before they left.

A few minutes later, a bowl of steaming noodle served on the guest's table, and the guests enjoyed it. After eating, Xiao Li helped the guests to the cashier's desk and settled the bill. Xiao Li smiled and said to the guest, "welcome to your next visit," and the guests left the restaurant.

In the evening the visitor came and sat in the same position.

Seeing the guests coming again, the service staff hastened to greet him, "Sir, are you here? Do you like the noodles at noon?" the guest said happily, "very good, I'll have another flavor in the evening, eat fried noodles, and eat fried noodles with pork shredded meat."

The servant Xiao Li gave the guests tea, filled up the menu, and said to the guest, "please wait for a moment, please call us whenever you need anything!" after the guests finished eating, they said kindly to Xiao Li, "you have a very good service. I will give my nephew 18 high standard wedding banquets here. Is that okay?" Xiao Li smiled and said to the guest, "no problem, I'll take you to the banquet hall reservation office for booking procedures."

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Xiao Li, a service worker, did not neglect him because the guests only ate noodles. He was also given the trust and recognition of his guests because of his courteous language and warm service attitude, which brought the hotel's reputation for economic benefits and service.

In hotel services, hotel etiquette and hotel profits are normal relations, therefore, as a leader of the hotel, we should attach importance to the role of business etiquette, conduct etiquette training and inspection for employees, pay attention to service etiquette or provide quality services, effectively improve service quality, and then achieve good service benefits, and establish a good corporate image.

The first role is to improve the personal qualities of our business people.

In the chain of Commerce, we must study business etiquette seriously to improve our personal qualities as business personnel, so as to increase our competitive capital in this business circle.

We should always pay attention to our personal image. For example, when we talk about business in public places, we should not make loud noises. Women should not wear heavy make-up, not to wear too much jewelry.

In this way, customers will think that you are high-profile and show off, which will make customers suspicious of your personal qualities.

The second function is to establish good interpersonal relationship.

In the process of communication, pay attention to your words and actions, and don't influence your relationship with your customers because of impolite words or inappropriate behavior.

In addition, in business activities, we must remember to be punctual, when to arrive and when to arrive.

The third function is to maintain image.

A person has a personal image, a country has a national image, and an enterprise has a corporate image.

Business etiquette is very important for an enterprise image.

The image of an enterprise is realized through an employee. Good corporate image helps enterprises to gain a strong competitive position in the fierce international market.

The image of a business person or an employee is an integrated and systematic impression of his appearance and speech in the course of business communication. It is an important factor affecting the image of an enterprise.

Therefore, business people should learn business etiquette so as to maintain the good image of enterprises and enable enterprises to remain invincible in fierce market competition.

Bill Gate, a world-famous Microsoft Corp founder, recalls Steve, a classmate at Harvard University, who said he was not sociable and socially enthusiastic. Bill Gate later had to attend various kinds of parties and speeches in order to establish Microsoft Corp. Gradually, he became enthusiastic about social activities and showed great enthusiasm for public welfare undertakings.

He began to listen carefully to the evaluation of people around him, and constantly strive to improve his image and make himself more affinity.

Facts have proved that he has done it, otherwise, how can he achieve so much in Microsoft?