Disputes Over Wrong Indexing Of Famous Brand Clothing Signs

The clothes delivered by customers shall be strictly in accordance with the Washing mark It is the consistent practice of all laundries to have them washed according to regulations. However, there are still some risks. Because, even for international famous brand clothes, the contents marked on their signboards sometimes differ. Yesterday, the Ningbo Municipal Administration of Industry and Commerce received such a consumption dispute that a piece of International famous brand clothing The contents marked on the signboard were finally proved to be wrong.

On May 14 of this year, Ms. Ge and her husband went to the center of the city to visit an international brand clothing store in Ningbo. They took a fancy to a men's jacket with a price of 8200 yuan and bought it immediately. Since then, her husband has worn it for several months and feels good. Later, when the weather was hot, Ms. Ge sent the jacket to a well-known chain laundry for washing. Unexpectedly, in late August, when Ms. Ge came to the laundry again to pick up her clothes, the staff told her that the laundry had washed the clothes in strict accordance with the washing logo of the clothes, but the clothes were damaged - after the clothes were washed, there was a large area of adhesion between the layers of cloth inside.

The clothes that she had just worn once were washed out. Ms. Ge didn't want to call at all. She immediately negotiated with the laundry and asked the laundry to be responsible for compensation. When Ms. Fang, the person in charge of the laundry, learned about the situation, she immediately recalled that not long ago, their shop had washed another jacket of the same brand and style as Ms. Ge's. "What a coincidence! Is there a problem with the washing logo of this dress?" With this question in mind, Ms. Fang immediately found the clothing brand store. The relevant person in charge of the clothing brand store did not think there was a problem with the clothing logo at that time, and refused to bear any responsibility. In desperation, Ms. Fang took the customer's clothes and found the Ningbo Fiber Inspection Institute, which did the clothing inspection. An experienced expert of the inspection institute looked at the fabric and logo of the dress and said that Ms. Ge's dress did not need to be tested, and it could be concluded that the fabric of the dress was inconsistent with the logo. "It is impossible to mark 38% of spandex on this dress," said the expert.

Therefore, Ms. Fang filed a complaint with the Administration of Industry and Commerce 12315. After receiving the complaint, the Gulou Industrial and Commercial Office of Haishu Industrial and Commercial Branch immediately launched an investigation into the matter. In early September, after the industrial and commercial personnel involved in the investigation, they found that the ingredients on the logo of the jacket sold by the same store were different. For example, Ms. Ge's dress was marked as containing 38% spandex, while another consumer bought the same jacket from the store, but its composition was marked as containing 38% polyurethane. The brand clothing store finally agreed to refund Ms. Ge's 8200 yuan purchase price in full.

Related reminders

"There are always problems with clothing signs, even famous brands!" The head of the elephant chain laundry has many feelings about this matter. The person in charge pointed out that their elephant chain stores received hundreds of thousands of clothes a year, including hundreds of clothing washing accidents caused by wrong washing marks on clothing signs every year.

　　 Ningbo Chen Junxiong, a senior person in the clothing washing industry and the person in charge of official washing, said that in recent years, their official washing chain stores often encounter laundry damage due to clothing logo problems in the process of collecting and washing clothes.

Fan Lijun, a senior consumer of the Haishu District Consumer Protection Committee, pointed out that among the numerous complaints about clothing washing and consumption accepted by the consumer protection department, there were many clothing washing accidents caused by inaccurate clothing signs. She pointed out that at present, some clothing manufacturers are not strict enough in making clothing signs. Relevant departments should strengthen the inspection, investigation and punishment of commercial clothing, especially high-end clothing signs.