Telephone Etiquette: Invisible Invisible Signals

To make a long story short.

Here, we need to emphasize "three minutes".

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The so-called "three minute principle" means that when making a phone call, the caller should consciously and consciously control each call time in three minutes, and try not to exceed the limit.

The basic requirements for call time are: shorter is better, shorter is not longer, it is not very important, urgent and cumbersome affairs, generally speaking, it is not suitable for long time to talk.

Normative content

One

We should make full preparations before.

It is best to list the names, telephone numbers and key points of the other person's list.

This avoids the lack of coherent and current thinking in conversation.

2., the content is brief and concise.

Telephone

In addition to greeting the other person first, don't forget the self reporting unit, job title and name.

Please turn to the phone to thank the other person.

Speaking on the phone must be pragmatic, most taboo hesitant, ambiguous.

After greeting, you should go straight to the theme.

3., enough is enough.

If you want to finish your speech, you should stop the call resolutely and stop talking about it.

In that case, it will make the other person feel that you are procrastinating and lack quality.

Watch your manners.

1. when you make a phone call, do not clip your phone around your neck. Do not lie prone, sit up on the corner of the table, nor put your legs on the table.

2. don't dial with your pen.

3. the distance between the microphone and the mouth is kept at about 3 cm, and the mouth should not be pasted on the microphone.

4. when you hang up the phone, you should put the microphone down, and don't force it to fall. This may cause the other party to be unhappy.

5. don't swear, and don't use rude actions to get rid of the phone.

Etiquette expert tips

Who will hang up first?

In a business phone, the phone call should be hung up in principle.

When putting down the microphone, be careful to put it gently.

The way to hang up the phone is not to be ignored.

Throwing the microphone around is a great disrespect to the phone receiver.

Before the phone is hung up, the other person has always put the receiver on his ear and listened.