How Do Clothing Stores Invite VIP Customers To Return?

When the customer listens to your phone content and indicates the appointment, you should immediately check the customers' consumption habits and physical characteristics, personal preferences, and pick out the styles that are suitable for customers. If you do not do this well, when customers come to the store, you will temporarily pick your clothes, and customers will feel a sense of deception, which will affect her impression of the brand.

　 First, reasonable Plan, classify and invite customers

1, choose the VIP with high historical score and customers who consume less new products in the new season.

2, choose VIP integral general, recent consumers.

3, choose a common customer not VIP.

Two. Telephone Reservations

1, the shop assistants are responsible for booking their own registered VIP. They invite 2 people / people every day, and the shops invite 10 VIP. If they can't finish, they invite less than one VIP, and the clerk grows 5 yuan / time.

2, no responsible VIP information, by the store manager or assigned to the clerk, select the old customer less information clerk appointment phone.

3, the appointment must be unified by the shop manager.

　 Three sales promotion activities invite guests to speak

Dear miss X! Hello, I am XX customer service commissioner XXX. I'm calling you today mainly because of promotional activities this week. Is it convenient for you to speak at this time? (as for example) miss XX likes products of XX color, style, series and size. The product of this promotion is exactly the product that you like and suitable for you. If Miss XX has time, we are honored to invite you to the store, so that we have the opportunity to provide you with the most warm and thoughtful service. (if not) it doesn't matter. I'll send you the contact information and services later. If you have any questions or needs, please contact me directly. My name is XX. I am always at your service. Goodbye!

　　 Four, how to make a successful invitation:

1, make good use of digital guidance.

For example, I have chosen 2 sets of clothes that are especially suitable for you.

Why do we need to say 2 sets, not to say that there are several qualities that are especially suitable for you? When shopping guide numbers are given, for example, there are 2 sets, which will give customers a sense of special importance. She will think you pay special attention to her, understand her dress preferences, and really do it for her. But if you say a few things, she can't feel it or even worse. She will feel that you are just inducing her to come over. If you say too many, it will give customers pressure and refuse to invite.

2, make good use of time difference.

When the customer listens to your phone content and indicates the appointment, you should immediately check the customers' consumption habits and physical characteristics, personal preferences, and pick out the styles that are suitable for customers. If you do not do this well, when customers come to the store, you will temporarily pick your clothes, and customers will feel a sense of deception, which will affect her impression of the brand.

3, make good records

The customers' attitude to come and not to come, why not to come, to hesitate, etc., must be recorded after hanging up the phone.

A, when it comes to the final summary, it is clear which ones are coming on Saturday, and which ones are coming on Sunday, so that we can follow up later.

B, hesitant, can euphemistically consult customers for reasons, and then adopt specific methods.

C, record the record, next time when communicating, there will be a clearer goal, which guests can immediately guide by phone, which customers are not very interested in this.

Three, telephone appointment time

Morning shift: 11:00-13:00

Afternoon class: 16:00-18:00

Five, telephone reservation standard speech

Understanding customer purchase

Dear miss X! Hello! I am XX customer service commissioner XXX of the XX brand. I called you today, mainly because you bought a XXX style XXX product at my counter last week. I don't know how you feel about your dress. Are you speaking at this time convenient? Tell customers how to wash and maintain products, thank customers for their purchases, and invite guests to come again. If not, sorry to disturb your precious time. If you have any problems or difficulties in wearing, you can call us any time. The call is my phone / our store phone. We look forward to seeing you again. Thank you!

New products to be listed

Dear miss X! Hello! I am XX customer service commissioner XXX of the XX brand. Today, I call you today. The main products are new products this week. The new styles and colors of the products are like XX's. do you have a convenient time to speak? (XX) likes XXX's color, style and series of products. These new products are listed with your favorite type. If you have time, we are very honored to invite you to the shop. When XX time is the least guest, let us have the opportunity to provide you with the most warm and thoughtful service. (if not) it doesn't matter. I'll send you the contact information and service content later. If you have any questions and needs, please contact me directly. My name is XX. I am always at your service. Goodbye!