Investigation Of Reception Skills In Front Office Telephone

Telephone Salesmen Must Ask Questions Or Techniques.

What are the pertinent problems? For example, China Mobile or China Unicom's 800 and 1860 service hotlines may be complained by customers: when the phone is turned on, the cell phone is broken. Or " always the signal is not good, can not receive, or simply display nothing " this time, the customer service staff may ask: " then when you turn on the machine this morning, what is your screen? " this problem is targeted. What is the role of targeted problems?