Luggage Store How To Retain Repeat Customers

How to retain repeat customers?

1, do not let customers feel sorry.

There are many things to pay attention to in the work, but this one should never be neglected.

We must constantly examine the extent to which customers are satisfied with the luggage they are running from a variety of angles. Have customers ever had regrets here? Only by constantly reflecting and checking, can we constantly improve the quality of our services to win more customers.

Only when that kind of business does not let customers have the slightest regret, dissatisfaction will make customers feel sorry, so the truly successful boss is a shop with both fame and wealth.

2. Respect customers.

Every customer is an independent individual with independent personality. You must respect him.

At work, sometimes we may have frictions with customers because of different opinions.

At this point, you need more attention to your manners and respect for your customers.

Your attitude may be the starting point for the establishment of good relations between you, and may also be the trigger for a war between you and your customers.

In short, no matter what circumstances, we should not lose etiquette.

If your words are sincere, your customers will have a good impression on you, so that you can visit your store again.

3, welcome difficult customers.

We often encounter some rather difficult customers. Don't think it's a bad thing.

Because the connivance of society can easily make us lazy, and we will not make great progress without picky customers.

Therefore, we should not let the difficult customers out of the door, but welcome them.

Be patient with very picky customers.

After listening to his advice, there is another improvement, so that our hotel will be more perfect and surpass others.

4, to meet customer needs

Meet customer needs, more for the sake of customers.

Let the customer always be right and work with you. If customers want a specific product, you will produce it.

Sometimes, more customer care means providing a product that the customer wants, rather than a product with market prospects or profits.

5. Establish extensive contacts.

Establish extensive contacts with customers.

The knowledge that an enterprise has in contact with its customers should never come from a single relationship such as customer service personnel. Such narrow contact can make enterprises vulnerable to information distortion and produce inaccurate judgments, and this relationship of trust is very fragile. When the connection changes, it will open the door for competitors. The ideal situation is that there is a multi-level connection between customers and enterprises.